Michel Falcon, Author at Vistage Research Center /research-center/author/michel-falcon/feed/ Resource for Business Leadership, Coaching, and CEOs Wed, 24 Jul 2024 21:06:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 141323424 A step-by-step guide to creating a Customers at a Glance document /research-center/customer-engagement/a-step-by-step-guide-to-creating-a-customers-at-a-glance-document/?utm_source=rss&utm_medium=rss&utm_campaign=a-step-by-step-guide-to-creating-a-customers-at-a-glance-document /research-center/customer-engagement/a-step-by-step-guide-to-creating-a-customers-at-a-glance-document/#respond Tue, 22 Dec 2015 09:31:02 +0000 https://blog.vistage.com/?p=18447 Executive Summary – This blog post will teach you how to take one step forward to build a better customer experience by using a simple document called Customers at a Glance. How are you sharing, what I call customer intelligence;...

The post A step-by-step guide to creating a Customers at a Glance document appeared first on Vistage Research Center.

]]> /research-center/customer-engagement/a-step-by-step-guide-to-creating-a-customers-at-a-glance-document/feed/ 0 18447 Customer satisfaction surveys: 4 ways to get your customers to fill them out /research-center/customer-engagement/customer-service/customer-satisfaction-surveys-4-ways-to-get-your-customers-to-fill-them-out/?utm_source=rss&utm_medium=rss&utm_campaign=customer-satisfaction-surveys-4-ways-to-get-your-customers-to-fill-them-out /research-center/customer-engagement/customer-service/customer-satisfaction-surveys-4-ways-to-get-your-customers-to-fill-them-out/#comments Tue, 15 Dec 2015 09:00:21 +0000 https://blog.vistage.com/?p=18427 Many companies believe that if you provide incentives to your customers then they will complete your survey in droves. However, this won’t always benefit your company. How can you be certain that the data you receive from these customers are...

The post Customer satisfaction surveys: 4 ways to get your customers to fill them out appeared first on Vistage Research Center.

]]> /research-center/customer-engagement/customer-service/customer-satisfaction-surveys-4-ways-to-get-your-customers-to-fill-them-out/feed/ 1 18427